Eduardo Egito - THE INSIDER'S GUIDE TO AUTO INSURANCE

money you get by how much you’re at fault in an accident. Modified comparative negligence means the other driver’s insurance will pay you if you’re less than a certain percent responsible, usually around 50%. Contributory negligence means that if you’re even slightly at fault, you won’t collect any money.

Claim Problems

The good news is that in my experience, claims service tends to be pretty fair. However, issues can come up, and it’s always good to know what these may be and how to deal with these potential problems. Keep in mind that appeals have a deadline, so make sure you appeal in time! First of all, why might you have been denied or not paid enough? Often it’s because a claim isn’t covered, either wholly or in part. Sometimes it’s due to the insurance company’s mistake, which is why it’s important to read everything over in detail. Regardless of the actual problem, the first thing you’ll want to do is gather any evidence that supports your reasons for why you deserve more money. Send those along with an email or letter explaining the issue to your agent. If necessary, escalate the issue by contacting the department manager. If your issue still hasn’t been addressed, then reach out to the vice president of consumer affairs. And if you’ve exhausted all these avenues within the company itself, you can get in touch with your state’s insurance department. If things still aren’t settled after all this and the amount is less than $5000, small claims court is a viable option. For any amount, you can also consider using the appraisal clause in your policy. If you go this route, you and your insurer will both hire your own appraisers. You’ll also split any other associated costs. If the appraisers don’t agree, they may have to bring in an umpire. Ultimately, this process is just to figure out the value of the

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