Step 2: Next, I work with the borrower to get as much paperwork and documentation as possible to ensure the loan underwriting will go smoothly. It is far easier (and quicker!) to hand in a complete file right at the beginning, than it is to chase down information when the underwriting team sends out its requests. My goal is to give the underwriters a complete, well-documented loan package at this stage of the loan process, not sometime later. Step 3: No matter how efficient I am at Step 2, there are always going to be issues that pop up from the underwriting team. Maybe a piece of info isn’t clear, or a document went missing somehow. It happens, this is real life. My goal during this final step is to keep things moving toward the critical closing date. I work hard to swiftly resolve any underwriting conditions. I shepherd items between borrower and underwriters at a rapid clip. If the underwriter needs additional information, I mail, email, text, and call, to ensure that we don’t let a moment lag. At this point, we’ve done all the work we can to get to the 80-yard line. Don’t fumble or drop the ball here. There are 20 yards to yet cover. I stay in communication with the underwriters and the processors to guarantee that if they need anything else, I can jump on it right away—get on the phone, call the borrower, call the Realtor®, get it done; get that documentation needed sent over to the underwriter as quickly as possible to get the loan approved and get set to close.
THE SECRET IS REALLY NO SECRET
The key with everything we have gone through in this chapter is to be responsive, to be fast, and to stay on top of the files. A great
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