Featured Team Member
Can you briefly introduce yourself and your experience as a Member Support Representative? I'm a home guy, always looking for something to fix. If I'm out, it means I'm with my family or with my best friends. My daily experience with MET (Member Experience Team - Retention) is always a story to tell. I might have completed a book already if I had written everything down. What strategies do you use to ensure customer satisfaction and retention? I don't use a special recipe, there is no magic. If you want to satisfy a customer, be human, be sensitive to what they need, and do everything you can to help them. What are the most important qualities or skills for a member support representative, and how do you embody them? A mountain of patience, the ear of an elephant, the loyalty of a dog, put that in you..... THEN WORK LIKE A LOG! List a few of your favorites so people can get to know you: Food: Menudo as always, Palabok, of course, and Pizza!!! (with Beer) Music: Alternative pop, Folk Rock, and Country (karaoke na!!!) Vacation Spot: I don't care much about the spot as long as I'm taking the vacation with my family, but Japan is always in my mind. Movie: Action-adventure and Sci-Fi movies will always capture me. Color: Red and Black and nothing else Book: Sellers and Buyers! just kidding... I have not read one for quite a while, but I used to love reading books about conspiracy theories because it always made me think twice. Motivational Quote: A bunch of clowns and comedians are useless if you don't want to be happy. Thing About Working for Authorify: You can never underestimate the work we do here, it's always a challenge every day. I can't even end the day without asking myself if I do good, can I do better tomorrow? The challenge is always high because you talk to people and try to win them when their job is exactly what you do, you can't fool them.
Erwin Romero Member Support Representative Team member since May 2022
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