Don't criticize what people have to say, their thoughts, or actions. Don't condemn them, and don't complain. Criticism is futile. It puts people on the defensive, often leading to trying to justify themselves. Criticism wounds people's precious pride, damages their sense of importance, and arouses resentment. You'll show more character and self-control by being understanding and forgiving. Find any way that you can to give honest and sincere appreciation. As Thomas Carlyle said, " A great man shows his greatness by the way he treats the little men."
KEY TAKEAWAYS:
• All other factors being equal, people prefer to buy from friends or individuals they like. • Making friends is a skill anyone can learn. The more you practice being friendly, the better you'll be at making friends. • Start by being friendly and a good listener. Let people talk, and don't judge them. • Study great resources, such as Dale Carnegie's book, How to Win Friends and Influence People. • To help you bond with someone, find something that person is interested in that also interests you. • Make sure your nonverbal behavior is engaging. Keep your posture open, smile, maintain appropriate eye contact, and use a pleasant, medium-paced voice.
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