you can about your marketplace.
Here's the thing: with every fact you learn about your marketplace, you'll be building your confidence. You'll be secure in knowing you can answer any question from a seller or prospective buyer. Everything you can learn about your marketplace is a potential advantage over competitors, a possible edge that differentiates you from other agents in the minds of your customers.
GO ABOVE AND B VE AND BEYOND
Part of confidence and capability is commitment, your willingness, and determination to do the absolute best you possibly can for your client. To go above and beyond the excellent customer service that is reasonably expected of you. In my introduction, I mentioned how I always yearned to hear the words "good job" from my grandfather. I would come home with a good grade and show it to him; his response would be, "Not bad." I would ask him how I did after mowing the lawn; he would respond, "You're slowly getting it." I would come home a few minutes earlier than my curfew; he would say something like, "You're cutting it a little close, aren't you?"
Wisdom from an old Construction Boss:
I asked my grandfather why saying "good job" was so difficult. He told me this... "The human body is lazy. It wants to do the least possible and get rewarded for it. As a construction boss, I noticed that when I tell people they did a good job, they stop trying. That's the most I'll ever get out of em'. Once you let people know that you're satisfied with the level
47
Powered by FlippingBook