customer or client to sign called the "Consumer Relationship Guide". Every client is also required to sign a written service agreement which outlines the role & service the agent is to provide. If you choose a client relationship you will receive advice & the agent now takes on more responsibility to ensure you are properly represented. In Alberta agents are required to provide all the information possible about each property to members of the public regardless of whether the buyer or seller are clients or customers, again the only difference is that clients receive advice while customers do not. If you were in a client relationship and your agent provided poor advice that caused damage or financial loss all licensed agents carry errors and omissions insurance as an added layer of protection to you. In a customer relationship all decisions are yours to make good or bad. If you have a client relationship your agent will be showing you all the listings or properties on the market that meet your requirements. Buyer’s agents have the legal duty to put the buyer’s needs ahead of their own. Even when an agent will be paid more for selling an in-house listing, they must inform you about other available, suitable listings and offer take you to see any other viable prospects. A good buyer’s agent will provide a home-buying education. The listing agent will point out all the features of a home; a good buyer’s agent will point to the faults — or advise when they can be overlooked. Competent buyer’s agents help their buyers to think clearly as the home-buying process unfolds. For example, if a house is a good buy, a buyer’s agent might suggest looking past the dated bathroom and kitchen and look at the bonus room above the garage that will make the perfect art studio you desire. Likewise, a cute house with all the amenities but with Poly B piping or a
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