you can about your marketplace.
Here’s the thing: with every fact you learn about your marketplace, you’ll be building your confidence. You’ll be secure in the knowledge that you can answer any question from a seller or prospective buyer. Everything you can learn about your marketplace is a potential advantage over competitors, a possible edge that differentiates you from other Realtors® in the minds of your customers.
GO ABOVE AND B VE AND BEYOND
Part of confidence and capability is commitment, your willingness and determination to do the absolute best you possibly can for your client. To go above and beyond the good customer service that is reasonably expected of you. Make it a goal to do this for the next 5 or 10 customers, and you will have way more confidence in serving all your customers in the future. Customer service is like a muscle — the more you exercise your good customer service, the more it grows. Commitment can build your confidence, even if you’re new to the real estate game and haven’t had much success yet. Just knowing that you won’t settle for providing second-rate customer service will give you a confident attitude. You’ll meet every new customer, knowing that you’re going to provide what that individual needs to be successful. If you were a prospective real estate client, who would you choose to trust with your business? The agent who’s obviously nervous and uncertain when explaining why he or she would like your business? An agent who’s practically begging for your business?
Or would you choose the confident agent? The one who’s already
36
Powered by FlippingBook