If a lead is warm, the person might be thinking about buying or selling. They might be newly engaged, looking to relocate to a larger home or downsize to a smaller one — but they aren’t quite there yet; they’re just thinking about it. Many previous clients also count as warm leads — perhaps you just worked with them and they are settled for the time being, but you anticipate working together again in the near future or have a lot of friends who might be looking to buy or sell. These leads need to hear from you more often than cold leads, and in more “real estate-related” ways, such as helpful market tips and neighborhood information. You might also send warm leads greeting cards and gifts, when appropriate. Everyone’s favorite category, hot leads, are where you need to concentrate your marketing efforts. These leads are looking to buy or sell soon, and may actively be either looking for an agent, trying to sell by themselves as FSBOs or asking others for agent recommendations. Mailers, drop-bys, and other more vigorous marketing campaigns are welcome and necessary with these leads. Note that your hottest leads might be people you don’t actually know, but know of. For example, say you heard a woman at a PTA meeting at your child’s school talk about her neighbor getting ready to move. You know the woman at PTA, but you do not know her neighbor. The woman is in your sphere of influence, yet her neighbor is not. How do you get the contact information of the woman’s neighbor so you can market yourself? Try something like:
Hey Amy, I didn’t know if you knew this, but I’m a real estate agent. I would love to reach out to your neighbor Kim about selling her house! Do you have a contact for her? Or can you give her my card?
When ranking Amy, whose neighbor is moving, you can temporarily move her into the hot lead category and remind yourself to get her neighbor’s information. Once you are acquainted with Kim the neighbor, you can categorize Kim as the hot lead and, if necessary, recategorize Amy. Once you have everyone categorized as a hot, warm or cold lead, you can decide what types of marketing will suit the contact. A large portion of this guide pertains to the “warming” process — trying to transform cold leads into warm leads and warm leads into hot leads.
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