For the first time now, you have to take care of more than your area. Put a plan in place to address the basic maintenance needs and requests. Appoint someone to respond to them. In all of the lease agreement types I mentioned in the last chapter, it is the landlord’s job to take care of the problems. You shouldn’t just be getting them done. You need to be able to perform the tasks on time. Taking weeks (or even days) is bad. Plus, it’s your building. You should want to take care of any problems as fast as possible. Your responsibilities here are going to be the HVAC units, removing any hazardous waste, any common-area cleaning or maintenance, security or door problems and bathrooms, and sink problems. This may be the biggest duty that consumes the most time for a landlord, depending on the condition of the building. I really recommend having a staff member be in charge of this. This way, there is someone who is in direct communication with your tenants about it. Of course, this is only if you don’t have a property management company.
DETERMINE HOW IMPORTANT AND TIMELY ANY ISS Y ANY ISSUES IS
Even though you should move as fast as possible, it is up to you to determine the importance of any issues. I suggest putting together a list of issues and labeling them as high, medium, or low importance in time levels. Some high-urgency requests need to be fixed on the same day or within an hour or so. They can be structural issues, a water leak, a clogged or broken toilet, a gas leak, and gas smell, lights not working (after new bulbs were tried), door or window issues that could be security problems, AC not working, and above 80 degrees or below 70.
183
Powered by FlippingBook