COMMUNICATION CREATIVE PROBLEM SOLVING
DIGITAL LIT TECH-SA
Smart Agents in Action: See page 11 for how Rick Janson uses collaborative listening to really hear the truth of what his client’s are looking for and find them the perfect properties. Communication Smart Agents in Action: See page 25 to learn how Heidi Boylard uses the “SOLD” framework to teach agents to think like an architect. Creative Problem Solving
These stories can inspire you to identify transferable skills that you could leverage from your past work experience, education, hobbies, or other special interests and talents. Think beyond just school and work experience to your creative
pursuits, sports interests, technical know-how, local expertise, and more.
SMART AGENTS | 21
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