in customer service, I have the utmost respect and appreciation for this. I know just how needy and demanding I can be, especially as a first-time home buyer, yet Michael never once made me feel like I was asking too much of him or contacting him too frequently. There were times where I was sitting in the back of the fire engine at 2:30AM sending Michael a multitude of listings on Zillow and he would respond to me almost immediately and tell me that he will have information on everything back to me within a few hours. His unwavering service and commitment to the search of my forever home was truly an art of its own. Another thing that Michael did was make sure to walk every property that I was seriously interested in twice - he was a strong believer that you always miss the things that you are not looking for the first time around, especially when you feel a connection with the home. If it weren’t for him, I am almost sure that I would have landed myself in a place with some bad bones. This particular piece to his home-hunting strategy is absolutely pivotal. Michael will ALWAYS go to bat for you. He got me out of a contract that I don’t believe anybody else could have after I expressed to him my overwhelming regret on a decision to go into escrow on a home that wasn’t right for me - I even got EVERY DOLLAR BACK. I can’t say that those situations will always be possible but Michael spent countless hours behind the scenes fighting for me until that battle was won. I will always have a special place in my heart for him for that. We probably walked through what felt like 50 homes on 50 different days, and we had our hearts broken on a couple close bids…like I said before, this market is EXTREMELY COMPETITIVE. One home had over 80 disclosures and 30 offers. Needless to say, we had to get creative. Michael knew what to do. We began posting aggressive offers with short comply-or-deny windows. It wasn’t long after before one of them hit, and it just so happened to be our favorite one! I am proud to say that my lady and I will be moving into our first home together ever at the end of this
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